Refund policy

RETURN POLICY

We are dedicated to provide best products to our customers. All products are put through stringent quality checks before being sent out to you to ensure that you enjoy wearing your stunning purchase hassle free!

We offer seamless exchanges and returns in case you don’t like the product. A return request must be made by call/ WhatsApp on +91 8200686043 or you can also write us on info@p925silvershop.com within 7 DAYS of DELIVERY of the order. The customer will be issued a replacement / refund as store credit as per preference once the returned goods are received and verified at the P925 Silver store.

HOW DO YOU EXCHANGE?

Our reverse pick-up facility is currently available only in selected locations, which fall under the service network of our courier partners. In case your pin code is not serviced by our courier partner, you will have to self-ship the product(s) to us. For all self-shipped returns, you will be reimbursed INR 75 towards your shipping costs subject to your returns being inspected and quality checked on receipt at our store. In case of self-ship, please write us a mail on info@p925silvershop.com and share your necessary details to identify your return and reimbursement on return order. Once we receive the product/s, our team will inspect the damage and if eligible, we will offer you a replacement of your product. However, in case of non availability of same product, we will offer you the following refund options:

(A) The customer will get their money credited in their bank account within 6 working days, or a credit note can be issued on demand which can redeem against any purchase. The following situations will not be eligible for the process of return, refund, or replacement policy:

(A) If the original packaging or tags are missing.

(B) If the product has been worn.

(C) If the product is not in original condition.

(D) If product is used, washed, altered/tampered or soiled All Handcrafted jewellery have minor irregularities which add to the overall uniqueness of the piece. Please allow for this slight variation as no two pieces of handmade jewellery can be identical.

We have made every possible effort to accurately display colours as they appear on the Site. However, as computer monitors vary, we cannot guarantee display of any colour to be completely accurate as seen by you on your monitor screen.